Thank you for choosing Creatively Cutz for your shadow box needs. We take pride in crafting high-quality products that meet your expectations. Please review our return policy below:

 

1. All Sales are Final:

All sales made through Creatively Cutz are considered final. We do not accept returns or exchanges for reasons other than damage or defects. We encourage customers to thoroughly review their orders before making a purchase.

 

2. Damaged or Defective Items:

In the rare event that you receive a damaged or defective shadow box, we apologize for any inconvenience. We are committed to making it right for you. To be eligible for a replacement, please follow these steps:

 

3. Reporting Damage or Defects:

Contact our Customer Service within 7 days of receiving your order via likes@creativelycutz.com or 312-858-8108 to report the issue.

Provide your order number, name, and description of the damage or defect. Attach a clear photograph that clearly shows the issue. This will help us assess the situation accurately.

 

4. Verification and Replacement:

Upon receiving your email and the attached photograph, our team will review the provided information. If the damage or defect is confirmed, we will proceed with the replacement process.

 

5. Replacement Process:

A new shadow box will be promptly shipped out to you, at no additional cost. You will receive a confirmation email with tracking information once the replacement has been dispatched.

 

6. Return of Damaged Items:

In some cases, we may request the return of the damaged or defective item. If this is required, detailed instructions will be provided in the confirmation email.

 

7. Exclusions:

This return policy only covers items that are damaged or defective. We are unable to accept returns or provide replacements for items due to customer error, change of mind, or dissatisfaction with design choices.

 

8. Contact Us:

For any questions or concerns about our return policy or the replacement process, please don't hesitate to contact our Customer Service at likes@creativelycutz.com or 312-858-8108. We are here to assist you.

 

At Creatively Cutz, we are dedicated to delivering exceptional products and customer service. Your satisfaction is our priority, and we appreciate your understanding of our return policy. Thank you for choosing us for your shadow box needs.

 

Sincerely,

 

JD Hecht

Customer Service Team

Creatively Cutz